Safety boundary
Could the request involve an emergency, immediate hazard, regulated system, or specialist work?
The service journey
A deliberate workflow for a city full of edge cases.
The goal is not to add paperwork. It is to prevent wasted visits, misunderstood work, surprise costs, and the wrong person being sent into your building.
- 1Describe
- 2Review
- 3Confirm
- 4Coordinate
Request to completion
Six gates. One understandable path.
A request can stop, return for clarification, or move forward at each stage. Submitting a request does not guarantee acceptance, a match, pricing, or availability.
GATE 01
Create a clear request
Describe the outcome, not just the symptom. Add photos, item details, approximate dimensions, the service address, and anything your building already requires.
Output: A reviewable scopeGATE 02
Service-fit review
The request is screened for ordinary handyman fit, immediate risk, regulated work, likely permit needs, and conditions that belong with a landlord, super, or building professional.
Output: Accept, clarify, redirect, or declineGATE 03
Building requirements
If relevant, confirm COI wording, management or superintendent approval, work hours, elevator rules, access instructions, and any contractor restrictions before scheduling.
Output: Requirements recordedGATE 04
Plan and price
Review the labor basis, expected duration or scope, and separately itemized materials, taxes, processing, tips, or approved adjustments before payment or scheduling.
Output: A visible cost breakdownGATE 05
Schedule the visit
A time is coordinated only after the job is accepted, required details are complete, building conditions are satisfied, and suitable availability exists.
Output: A confirmed appointmentGATE 06
Document completion
The agreed work is checked against the request. Material changes, new hazards, or out-of-scope tasks are paused and re-reviewed instead of quietly added.
Output: A traceable job record
Decision points
What happens during review?
Review is not a promise that every risk can be diagnosed remotely. It is a structured way to decide what must be known before a visit makes sense.
Provider fit
Does the actual scope fit ordinary handyman work, or does it require a specific license, permit, skill, or credential?
Building fit
Does the property require approval, COI documentation, a work window, elevator protection, or super coordination?
Cost clarity
Are labor and every separate category understandable before the customer confirms the next step?
Before you begin
Gather the details once.
Photos of the full area and close-up, product or model information, approximate size, wall or surface type if known, service address, building type, approval rules, and preferred timing will make the request more useful.
Read request FAQsRequest review
Ready to describe the job?
Create an account, share the scope and photos, and let the review process determine the appropriate next step.